YallaCase 8 Best FAQs 2023
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What products do you offer? At YallaCase, we offer a wide range of phone cases and accessories for various phone models, including iPhone, Samsung, Huawei, and more. Our products include hard cases, soft cases, leather cases, wallet cases, screen protectors, charging cables, and more.
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What payment methods do you accept? We accept various payment methods, including credit and debit cards, PayPal, and cash on delivery (COD).
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How long does shipping take? Shipping times may vary depending on your location and the shipping method you choose. Generally, orders are processed within 24-48 hours and shipped within 1-3 business days. Standard shipping within the UAE usually takes 1-3 business days, while international shipping may take 5-7 business days or more depending on your location.
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Do you offer free shipping? Yes, we offer free standard shipping within the UAE for orders above AED 100.
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What is your return policy? We have a hassle-free return policy that allows you to return any product within 7 days of receiving it, as long as it is unused and in its original packaging. We also offer a 30-day warranty for any manufacturing defects.
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How can I track my order? You will receive an email with a tracking number once your order has been shipped. You can use this tracking number to track your order on our website or the courier's website.
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Do you offer custom phone cases? Yes, we offer custom phone cases with your own design or photo. Please contact us for more information on how to place a custom order.
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How can I contact customer service? You can contact our customer service team via email, phone, or live chat on our website. Our customer service hours are Sunday to Thursday from 9am to 6pm. We strive to respond to all inquiries within 24 hours.
